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STORE POLICY

Customer Care

At Naturally Gifted Apparel, we strive to provide our customers with the best possible shopping experience. We understand that customer satisfaction is essential to our success, and we are committed to providing excellent customer care at every stage of the customer journey.

Communication

We believe that communication is key to providing exceptional customer care. Our customer service team is available to answer any questions or concerns you may have about our products, services, or policies. You can reach us through the following email:

 

We aim to respond to all customer inquiries within 48 hours. If we require additional time to address your inquiry, we will keep you updated on the progress of your request.

Product Quality

We take pride in the quality of our products and stand behind their craftsmanship. If you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order, and we will work with you to arrange a return, exchange, or refund.

If you have any questions about the care or maintenance of your product, please refer to our product care instructions or contact our customer service team for guidance.

 

Order Fulfilment

We understand the importance of timely and accurate order fulfilment. We strive to process and ship all orders within 12-48 hours (Depending on purchase time). If there are any delays in processing or shipping your order, we will notify you as soon as possible.

If you have any questions or concerns about the status of your order, please refer to your order confirmation email or contact our customer service team for assistance.

Feedback and Reviews

We value feedback from our customers and use it to improve our products and services continually. If you have any suggestions, comments, or concerns about your shopping experience with us, please let us know. You can provide feedback through our website or by contacting our customer service team.

We also encourage our customers to leave reviews of our products and services on our Google, Trustpilot and social media channels. Your feedback helps us to better understand your needs and preferences and helps other customers make informed purchasing decisions.

Privacy & Safety

We take your privacy and safety seriously. We are committed to protecting your personal information and providing a secure shopping environment for all our customers.

Collection and Use of Personal Information

When you shop with us, we may collect certain personal information, such as your name, address, phone number, and email address. We use this information to process your orders, communicate with you about your order status, and provide customer support.

We may also use your personal information to send you promotional offers, newsletters, or other marketing communications if you opt-in to receive them. You can opt-out of these communications at any time by clicking the unsubscribe link at the bottom of the email or contacting our customer service team.

We do not sell or rent your personal information to third parties.

Payment Security

We use secure payment processing services to ensure that your payment information is protected when you shop with us. Our payment partners use industry-standard encryption and security protocols to keep your payment information safe. We do not store your payment information on our servers, and we do not have access to your credit card or other payment details.

Website Security

We use industry-standard security measures, such as firewalls and SSL encryption, to protect your personal information and ensure a safe and secure shopping experience. Our website is regularly scanned for malware and vulnerabilities to prevent hacking and data breaches.

Third-Party Services

We may use third-party services, such as social media platforms, analytics tools, or advertising networks, to help us provide better products and services to our customers. These third-party services may collect certain personal information about you, such as your browsing history, device information, or location data.

We only work with reputable third-party services that have their own privacy policies and security measures in place. We do not share your personal information with these third-party services unless necessary for our legitimate business purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We may also retain anonymized or aggregated data for statistical purposes or to improve our products and services.

Your Rights

You have the right to access, update, or delete your personal information at any time. You also have the right to object to the processing of your personal information or to restrict its use in certain circumstances. To exercise your rights, please contact our customer service team.

Payment Methods

Help for heroes charity donations.

The brand owner is ex-military. So we wish to donate 3% of our net profits to help for heroes. If you would like to make a donation yourself, please click here

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